GENERAL


How much will my order cost?

The cost of a shirt or an order depends primarily on four things.

  • What kind of garment you are ordering
  • How many garments you're ordering
  • How many locations you want to print on
  • How many colors are printed on each location

How can I go about getting a price quote?

To request a quote, you can visit our Quick Quote page, contact one of our locations, or give us a call at 800-242-4787

Can I come in and see you to place my order?

Of course! You can come in and see us at any of our locations, no appointment necessary.

How can I pay for my order?

You can pay for your order at the time your order is placed with cash, check, or credit card. Personal checks are accepted. You will be sent a confirmation e-mail with a payment link.

I work for a University or school, can I pay with a PO?

Yes! Please contact a store or sales representative for more details and to set up an account.

Can I talk to a real person about my order before I place it?

Absolutely! You can call a store in your area, or reach us Toll Free at 1-800-242-4787

I don't live near a store, can I still place an order?

No problem! We actually service customers in all 50 states! Just visit our Quick Quote page or give us a call at 800-242-4787 and we will get you started.

Can I see what my shirt looks like before it prints?

Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval. You can also use our Design Studio to mock up a shirt before you even place an order.

How do I get my shirts once they're printed?

You can either have your shirts shipped right to you, or you can pick them up from one of our locations.

How long does it take to get my order?

Whenever you need them! Tell us your due date and we'll make sure they arrive on time. (note: not all products are available for orders required in less than 5 business days.) Contact Us if you have questions about your due date!

I don't know anything about graphic art, is that a problem?

Not at all - you have options! First try our Design Studio to start. Still can't figure out your design? Our in-house graphic art department can work with you to make your vision a reality. Whether you're working with vector-based artwork or a doodle on a napkin - we'll make sure you're happy with your shirts.

What format should I submit my artwork in?

We can handle any file type, but we prefer Adobe Illustrator files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better.

How is UGP's PrePay site secure?

When you send information via a form on a website, your browser automatically creates a temporary session variable to store this information for easy recovery by the user. This can be taken advantage of by malicious users. To prevent this, we associate a unique id with the session. This prevents anyone from being able to access the information in the session variable without the proper authorization. As a further measure of security, we have an SSL certificate setup that encrypts the user's information. That way even if someone were able to gain access to the session variable, they would not be able to decipher the information in it. In order to be more secure, we recommend that users install a security suite from such companies as BitDefender, Kapersky, AVG, McAfee, or Symantec. These software suites will help keep any information that your browser stores locally, safe.

What brands do you use and how can I learn more about their corporate responsibility?

Listed below are some of the main brands we use with direct links to their corporate websites.

DESIGNING QUESTIONS / ISSUES


How can I put a design on the back?

Under “Edit Artwork” there’s a tab for “Art Locations” where you have the option to select the back of the garment or the left chest.

Art Locations

How do I change text size?

To change text size in the design studio just click and hold the blue dots around the words and pull out or in until you reach the desired size. Make sure to use a corner dot to keep the design proportions consistent.

Text Size

Can I choose a font other than a “College” font?

Definitely! Once you have a text box open, you can view the font drop-down menu to the right of your shirt image. Hit the downward-pointing arrow to reveal a second drop-down menu directly beneath the first (it should read “College” in Arial font). Select the downward-pointing arrow in this box to reveal our list of font types. Each type will offer you a whole new selection of fonts to choose from!

Can I have a design on any other location besides the front, back and left chest?

Yes, you can have up to 4 different print locations. Currently our design studio only gives you the 3 locations to design. If there is artwork or text you would like on a location aside from the 3 provided just give us specific instructions with that you would like printed and on what location when you place your order. Once you begin working with a sales manager you can send them the images you’d like printed specifying desired locations.

Can I put a design outside the red box?

Yes, but we suggest you place all your images and text inside the red box and submit for a quote. A sales manager will soon be in touch to go over your design and work out specifics. We will not print your order without your approval!

Does my design have to be perfect / exactly how I want it to print?

Not at all! While our design studio is a great tool, we understand that you may need some help getting your final design just right. Our sales managers and design team review all artwork, and make suggestions and recommendations. You can even put in placeholders for logos and email those to us!

How do I change colors in my design?

You can also change your logo color when you upload your image. First select "logo or multi-color." Then select the number of colors in your image (you may have to start with more than you want but that's ok) and hit continue. The next page is where you can swap out the "current color" for a different one by clicking "select color." If you want one of the colors to actually be the shirt color underneath there is a "transparent" option at the bottom of the list (it looks white with a red line through it.)

Also know that we will not print directly off your saved art without first getting your approval. That means if you can't get something to look right online there will be more chances to make changes and tweak things.

How do I make a color the garment color showing through / transparent?

In the color options, click the swatch with the red stripe through it to make an object transparent. If the design studio doesn’t allow this or work quite right, don’t worry, we can always modify it later!

Transparent

How do I get the “Washed Out” or “Faded” look?

The most common way to acheive that look is by adding one of our Distress Effects to your design. This is located in the “Edit Artwork” section on the left.

Distress Effects

I’m having trouble uploading a PDF to the Design Studio.

Our design studio is sometimes particular about .pdfs, if possible, try to submit a .jpg or .gif. No matter what, we will always be able to use your file for your order, so worst case, just draw a square where the picture should be.

I got an error message while uploading or saving my artwork (i.e. art id error)- what do I do now?

Just email help@undergroundshirts.com and attach the problem file(s) and include as many details as possible.

I have a sophisticated design that I cant get to work on the design studio, what do i do?

Create your concept as best you can online, and we can handle the rest. While our design studio is a great tool, we understand that you may need some help getting your final design just right. Our sales managers and design team review all artwork, and make suggestions and recommendations. You can even put in placeholders for logos and email those to us!



PRODUCT QUESTIONS


Do you have products that are not in your design studio / catalog?

Yes, we have many other products available, but we don’t show them all so that our catalog isn’t overwhelming to our customers. If you have something specific in mind, let us know, your sales manager can help navigate this. You can always create your design on ANY product, and we can produce that design on any other product. If your product is not in our catalog, it will not slow up your designing process.

How can I put a design on products not offered in design studio (glassware/pens)?

Put your design on a similar product (or in the case of promo products, any product), in the red box. We can take your design and move it to any product.

What is the sizing like for this garment?

In the design studio when you click on a product's details you can see a sizing chart.



CREATING AN ACCOUNT / SAVING A DESIGN


I signed up for an account and got a verifying email. when i go back into the site, it says my information is incorrect.

Have you created and saved a design yet? If not, then you won't show up here: http://undergroundshirts.com/design_studio

Why can’t I see the design I just saved?

Once you create a design, it takes a couple minutes for it to process and load in our systems. Just wait a minute, and try again!



GETTING A QUOTE / PLACING AN ORDER


Is there anyway I can just send what I want to someone and they will give me a quote?

Absolutely! Just email help@undergroundshirts.com and include as many details as possible including your location (city/state), when your event is happening, and how many shirts and ink colors you’ll need.

Will I get to see my artwork again before you begin with my order?

Absolutely! We will not print your saved art without sending it back to you and first getting your approval. That means if you can't get something to look right online there will be more chances to make changes and tweak things.

How do I buy this shirt / get an order started?

First you will need to get pricing. Login to your account to view your saved designs*. From there, pick the design you want to order, and enter in a few pieces of information to get your quote.

Once you have your quote, you can click the “Place Order” link to get your order started. If you aren’t quite ready to place your order right away, no problem. You will be sent an email with your quote number and pricing information, and you can always come back to that to place your order.

I’ve uploaded an image, how can I tell how many colors are in my design to get a quote?

Sometimes our Design Studio cannot determine exactly how many colors are in a design when you upload a logo. In that case, use your best judgement to determine the number of colors, and we will double check that when moving forward converting your quote to an order.

QUOTES


How do I know if the multiple products I am selecting can “print together” and can be on one quote

Check out our handy guide “What Makes An Order”.

Is there an easy to way to compare pricing for the same same artwork and garment, just different quantities

Absolutely! After you load your first product and add in product color and quantity, just click the “Compare Price” button and select “At a Different Quantity”. We don’t recommend comparing more than 3 or 4 products, otherwise it can get confusing.

Compare Price

Is there an easy to way to compare pricing for the same artwork and quantity, just different garments

Absolutely! After you load your first product and add in product color and quantity, just click the “Compare Price” button and select “With A Different Product”. We don’t recommend comparing more than 3 or 4 products, otherwise it can get confusing.

Different Product

How do I compare pricing with different print information (e.g. 1 color front vs 2 color front, or 1 color front vs. 1 color front and 1 color back)

Load your first product and add in product color and quantity, just click the “Compare Price” button and select “With Different Print Information”. We don’t recommend comparing more than 3 or 4 products, otherwise it can get confusing.

Different Print

I want to get a quote for two items that will print together (one order). Will I get a volume pricing break for that

Absolutely. First confirm that your your garments can print together by reviewing our “What Makes An Order” guide. Load your first product and add in product color and quantity. Then, click the “Add Another Product” button and select either “Same Product - Different Color” or “Different Product”.

Two Items

My quote came back really high, how can that be

There are many factors that affect pricing, including the garment, the number of print colors, the number of print locations, and when you need your order by. A sales manager can help you figure out what is affecting your pricing and come up with ways to decrease that. An email address is provided in your quote, or you can email help@undergroundshirts.com as well.

I got an error “There was an issue pricing this quote”. Now what

There is something about this quote that requires one of our managers to take a second look. It could be something regarding the product, the artwork, or location. No matter the issue, don’t worry, we will be getting you a quote right away!

Error

I want to get a quote on items that have different artwork. Can I do this in the same quote

Unfortunately, these need to be separate quotes, because eventually these will be separate orders.

I want to get a quote on items that have different print styles (e.g Screenprinting on T-Shirts and Embroidery on Hats). How would I do this

This would be done with two separate quotes. When these become orders, they will be separate orders.