Frequently Asked Questions
If you don't see your question here, don't be shy, contact us!
Q: How much will my order cost?
A: The cost of a shirt or an order depends primarily on four things.
- What kind of garment you are ordering
- How many garments you're ordering
- How many locations you want to print on
- How many colors are printed on each location
Q: How can I go about getting a price quote?
Q: Can I come in and see you to place my order?
A: Of course! You can come in and see us at any of our locations, no appointment necessary.
Q: How can I pay for my order?
A: You can pay for your order at the time your order is placed with cash, check, or credit card. Personal checks are accepted. You will be sent a confirmation e-mail with a payment link.
Q: I work for a University or school, can I pay with a PO?
A: Yes! Please contact a store or sales representative for more details and to set up an account.
Q: Can I talk to a real person about my order before I place it?
A: Absolutely! You can call a store in your area, or reach us Toll Free at 1-800-242-4787
Q: I don't live near a store, can I still place an order?
A: No problem! We actually service customers in all 50 states! Just visit our Quick Quote page or give us a call at 800-242-4787 and we will get you started.
Q: Can I see what my shirt looks like before it prints?
A: Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval. You can also use our Design Studio to mock up a shirt before you even place an order.
Q: How do I get my shirts once they're printed?
A: You can either have your shirts shipped right to you, or you can pick them up from one of our locations.
Q: How long does it take to get my order?
A: Whenever you need them! Tell us your due date and we'll make sure they arrive on time. (note: not all products are available for orders required in less than 5 business days.) Contact Us if you have questions about your due date!
Q: I don't know anything about graphic art, is that a problem?
A: Not at all - you have options! First try our Design Studio to start. Still can't figure out your design? Our in-house graphic art department can work with you to make your vision a reality. Whether you're working with vector-based artwork or a doodle on a napkin - we'll make sure you're happy with your shirts.
Q: What format should I submit my artwork in?
A: We can handle any file type, but we prefer Adobe Illustrator files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better.
Q: How is UGP's PrePay site secure?
A: When you send information via a form on a website, your browser automatically creates a temporary session variable to store this information for easy recovery by the user. This can be taken advantage of by malicious users. To prevent this, we associate a unique id with the session. This prevents anyone from being able to access the information in the session variable without the proper authorization. As a further measure of security, we have an SSL certificate setup that encrypts the user's information. That way even if someone were able to gain access to the session variable, they would not be able to decipher the information in it. In order to be more secure, we recommend that users install a security suite from such companies as BitDefender, Kapersky, AVG, McAfee, or Symantec. These software suites will help keep any information that your browser stores locally, safe.